The quick service industry requires employees to work at faster pace and more efficiently than ever before. During peak periods many quick service restaurants have lines out the front door and cars bumper-to-bumper in the drive-thru. All it takes is a simple slip up (giving a customer the wrong drink, forgetting to apply a coupon or charging the wrong amount) to cause costly customer service delays and potential loss of customers. Focus Quick Service POS offers an easy-to-use, intelligent interface to streamline order-taking and shave precious seconds off of service times.
Turnover rates are extremely high in the fast food industry. Seventy-five percent of fast food employees remain at their jobs six months or less, according to the U.S. Bureau of Labor Statistics, with only 53 percent remaining for one year or longer. The Focus Quick Service POS system includes a multitude of easy to use features such as suggestive selling and conversational ordering to make the training process as smooth as possible for new employees.
Focus is flexible enough to handle multiple revenue centers (counter service, drive thru, phone-in orders) within the same restaurant. Restaurant reports can then be broken down and viewed for individual revenue centers.